Shipping & Returns
Shipping Policy
What is Action’s Shipping Philosophy?
‘Actionestore.com’ promises to provide you with a great shopping experience. We assure you that all due precautions are taken so that your package reaches you intact and on time.
What locations does ‘actionestore.com’ ship to?
We ship to all location in India! However, internationally we currently ship only for bulk orders. For exports, please send your query at sales@actionestore.com and we shall get back to you.
Do you charge extra for shipping?
Shipping is absolutely free for all orders of value Rs 699 or more!
For orders below Rs 699 a nominal shipping charge of Rs 50 would apply. Else for free shipping, you could choose to buy multiple products in one order so that the total order value is Rs 699 or more.
*All Cash on Delivery (COD) orders have a convenience charge of Rs 35. The COD charges are completely waived off for all prepaid orders.
*The shipping charge (for orders below Rs 699) and the COD convenience charge would not be included in the refund value of your order as these are non-refundable charges.
*If you have prepaid for your order and have kept goods worth Rs 699 or above, then you will receive a complete refund on the value of the goods returned!
How soon will you ship out my order?
Upon confirmation of your order, our team will work to dispatch your order by courier within 24 working hours. We also send out a notification by email once your product is dispatched.
How soon can I expect the order delivery at my doorstep?
We try our best to deliver orders to customers within 2-3 working days in major metro cities from the day the order is confirmed.
For far-flung locations however, the delivery may take up to 7 to 10 working days. Please note that delivery time to the end user is subject to certain factors beyond our control including unexpected travel delays from our courier partners due to adverse weather conditions and strikes.
Return and Refund
What is actionestore.com's Return policy?
actionestore.com's 30 Day Return Policy
"No Questions Asked Return Policy!"
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for an exchange or for a full refund of paid price.
We mean what we say! All you need to do is to drop an email at return@actionestore.com within a period of 30 days, from the date of delivery. Please include your order number, customer name, product code and product size in the email.
Please note that the return policy is only applicable to products returned in original packaging that are unused, unworn, unwashed and undamaged with all original tags (security seal) and stickers intact and along with invoice. Socks are not covered under our return policy for hygiene reasons.
*Refund/ replacement for goods/ merchandise is subject to inspection and checking by the actionestore.com team.
*Please note that the shipping charge (for orders below Rs 699) and the COD convenience charge would not be included in the refund value of your order as these are non-refundable charges.
*If you have prepaid for your order and have kept goods worth Rs 699 or above, then you will receive a complete refund on the value of the goods returned!
What if the product I received is damaged?
Each pair of shoes we stock goes through a rigorous quality check, hence the probability of receiving a damaged product is rare.
Yet, should you have received a product with a manufacturing defect, please send an email to return@actionestore.com along with digital photographs highlighting the issue within 24 hours of receipt of product. Our Customer Care team will look into the matter and assist you accordingly.
What mode should be used to return the product?
Products can be returned through courier services only.
Most ecommerce websites do not accept returns on discounted products. Do you accept returns on discounted items?
Action is synonymous with quality and we do not sell unusable/ damaged goods on our site under the pretext of high discounts. Hence we are happy to take back returns on sale items also. However as these items are already discounted, the cost of shipping the product back to us and reshiping from our store (flat charge of Rs. 100 each side) would have to be borne by the customer. For more information please contact customer care.
What locations are covered for reverse pickups?
Our reverse pickup facility is currently only available in select locations, as it is dependent on the service net of our courier partners. You can call our customer care to find if your location has reverse pickup facility. Check location having reverse pickup facility
In case your pin code is not serviced by our courier partner, you would need to self-ship the return item. For reimbursement of all self-shipped returns, you will need to email us a scanned copy of your courier slip, which would be reimbursed to a maximum of Rs 100.
If your returned goods do not pass our quality check (unused, unworn, unwashed and undamaged) then we will be charging Rs 100 for reshipment of the same on your request.
Where should I send my returns?
Please ship your returns to:
Returns Desk, actionestore.com
D-14, Udyog Nagar
New Delhi – 110041
011 25187241
Are there any charges for returning products?
We do not charge any fees for pickups arranged for, and serviced by us. In fact, if you are required to ship your returns back to us yourself, a maximum reimbursement of Rs 100 towards your cost of shipping would be credited to your account. This is subject to your returns being inspected and quality check passed on receipt in our warehouse.However, shipping charges for any more returns after the first return would have to be borne by the customer.
How will I be refunded?
If you do not wish to exchange and wish to receive a refund then the product cost would be refunded to your credit/debit card or directly to your bank account depending on the mode of your payment and subject to our policies. The reimbursement towards self-shipping charges will be in a similar manner. Refunded amount cannot exceed the amount paid by the customer under any circumstance.